- How To Use Skype For Business Mac
- Unable To Login To Skype For Business Mac
- How To Login To Skype For Business On Mac
We are able to login with the Skype for Business Windows client externally and internally. We can also access the server internally using the Skype for Business Mac client but we can't access it externally from macOS. Trying to access via browser doesn't work (ERREMPTYRESPONSE). Skype for Business service needs to be enabled for the user first. Read our Knowledge Base article on How Do I Enable Skype For Business For A User? For more information. Download and install Skype For Business on Mac. It can be downloaded here. To configure Skype For Business on Mac, follow the steps below: Start Skype For Business.
- Available versions
Overview
Use Microsoft Skype for Business to access Indiana University's UniCom service.
The capabilities of Skype for Business are integrated with Microsoft Office applications, and include:
- Chat using instant messaging
- Make audio or video calls (including audio or video conference calls)
- Share files
- Share your desktop
- See others' availability and manage the information others see about you
Available versions
Windows
Skype for Business is included in Office 365.
Mac
On macOS, options include:
- Skype for Business is included in Office 365.
- You can download Skype for Business on Mac from IUware. For information about features of Skype for Business on Mac, see Explore Skype for Business.
Get started
Before attempting to use Skype for Business with Indiana University's UniCom service, see Get started with UniCom/Skype for Business or Microsoft Teams at IU.
To learn how to perform common tasks in Skype for Business, see UniCom. Also, see Skype for Business help & learning.
For an introduction to UniCom, including how-to PDFs and videos, seeUniCom.
Phones
IU faculty and staff can obtain compatible devices (USB devices or IP phones) by going through their department telecommunications coordinators and/or their IT Pros. For more about available devices, see About office telephone equipment at IU.
If you do not know who your telecommunications coordinator is, at IU Bloomington, call 812-856-2287; at IUPUI, call 317-274-3004. You can also email Communications Planning and Implementation.
How To Use Skype For Business Mac
In this article:
Unable To Login To Skype For Business Mac
If your failure scenario involves a Skype for Business desktop client as the remote endpoint in a chat conversation or AV call, then you should include the logs from the desktop client in your error report.You can view the desktop client logs on your own, but we haven't documented the logging format so you probably won't find resources to make sense of them. Instead, collect the logs and submit them with your bug report.
Logs available for the Skype for Business desktop client
There are two types of logs available from the desktop client:
- .UccApilog files contain general client usage information
- .etl files contain media-specific log information
For any bugs related to Audio/Video, please attach both log types if possible. For bugs not related to Audio/Video, the .UccApilog files should be sufficient.
Collecting logs from a Skype for Business desktop client
On a Windows machine, the logs for a Skype for business desktop client will be located in the following directory:
%LOCALAPPDATA%MicrosoftOffice16.0LyncTracing
The .UccApilog files will have names that look like this:
Lync-UccApi-[[n]].UccApilog where [[n]]should be replaced by a number 0-2.
The .etl media log files will have names that look like this:
Lync-16.0.6965.5305-Office-x86ship-U.etl
On a Mac, the logs are in a similar directory within the root directory where the desktop client is installed.
How To Login To Skype For Business On Mac
After reproducing the issue and closing the client, navigate to this directory and select the log file(s) with the most recent timestamp(s). This is the file you should submit with any bug report.